1. #1
    Unregistered

    Cause for Windows 8 Phone hang while using Xbox Music?

    Hello, I have bought a windows 8 phone and am experiencing all new features introduced by microsoft on windows phones. Recently am facing a problem in my phone, whenever am opening the Xbox Music on my phone, and play any song the phone gets stucked or hanged in between the song, and the song keeps on playing but the touch won't work to change it or to stop it, the volume keys also won't work at this time, only lock button will work and still the song continues to play, only solution is to turn off the mobile. Why this is happening and what should I do to get rid of thig stucks? Thank you.

  2. #2
    sachin200 Array
    Join Date
    Dec 2012
    Posts
    34

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hi,
    I think this is happening due to a virus attack.
    I will suggest you to install a good antivirus and then scan your system.
    The virus has corrupted your Xbox music software.
    You need to remove the viruses as soon as possible!

    Bye!
    "_

  3. #3
    avikiit Array
    Join Date
    Dec 2012
    Posts
    333

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hello,
    the problem is occuring in your phone because of the virus attack in your phone,,
    But don't worry you may solve the problem easily..
    You just have to give a scan your mobile..
    **Just connect your Phone to the PC via USB and then give scan to the SD card and Phone Memory..
    **Otherwise download some antivirus and install it in your system..and give scan daily..
    Hope you get it..
    All The best..

  4. #4
    aditya807 Array
    Join Date
    Dec 2012
    Posts
    742

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hello

    This kind of problem might be caused due to these reasons...

    ====>Due to virus file or system infected file.
    ====>Xbox Music App does not installed fully into your Windows 8 system.
    ====>Xbox Music App does not supported by Windows 8.
    ====>Due to heavy loading condition of the system.

    To solve that problem and work with that Xbox Music app in Windows 8 try these steps....

    ====>Firstly make you system virus free.
    ====>Install antivirus software and scan your computer with that.
    ====>Antivirus scanning will fix all the virus file and make your system workable.
    ====>Now try to open Xbox Music this time you will get proper response.
    ====>If you still have an issue than try next steps.........
    ====>Sometime corrupt installation of Xbox Music app make this kind of issue.
    ====>Uninstall the Xbox Music and re-install it into your system.
    ====>Now try to work with that Xbox Music.
    ====>This time you will get proper response.

    Try this i hope this will help you.........

  5. #5
    007 ozvert Array
    Join Date
    Dec 2012
    Posts
    129

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hello dear .............

    This problem may be due to files related to your app is missing or app may be corrupted.
    Install efficient anti virus and the scan your device......
    or
    Uninstall the app and then check the store for latest version.
    Download the latest version or fresh copy and install it.

    Now restart your device............

    Hope the problem will be resolved...........

  6. #6
    Dark knight Array
    Join Date
    Dec 2012
    Posts
    322

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    hi...

    This might be due to the Virus issue .

    First of all Scan your device with the good and reputed antivirus .


    Now open the Xbox music .


    check it out now .. if the problem still persists then

    uninstall the Xbox Music and reinstall it again.


    Thank you..

  7. #7
    mechine Array
    Join Date
    Dec 2012
    Posts
    860

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hello dear friend

    To day Xbox music applications uses a panoramic user experience that is common to Xbox entertainment on windows 8

    But it is also hugely inefficient and walls off your own content from store content

    I think is due to video card problems


    To avoid this follow the some tweaks

    1.Use system restore

    2.Enable HYPER -V

    3.Update video card

    4.Use SFC command to check system files

    5.Sign out and in




    That is all

    I hope this information will be useful to you



    GOOD LUCK



  8. #8
    james786 Array
    Join Date
    Jun 2013
    Posts
    278

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hi,,

    You should try the Following ways

    >> First, you have to open your device Properly

    >> And the search Google and then Search Avast antivirus

    >> And then scan all system and the Install this Software

    >> Now you have to start to scan all System because Virus Effect

    >> Now you have to open Your Xbox Music Software

    >> And after check your Problem are Solve

    That's it

    ALL THE VERY BEST

  9. #9
    vishal21bhadani Array
    Join Date
    Apr 2013
    Posts
    163

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hi Friend,

    >> The Problem is your windows 8 phone hang while using the Xbox music in it.

    >> so first check that device SD card does not have any virus in it.

    >> Then Scan the SD card for the virus.

    >> Remove Music file that is infected by virus.

    >> Reboot the device and Refresh the Library of Xbox music.

    >> Then try to play music using Xbox music.


    I Hope you will understand.

    All The Best

  10. #10
    Director Array
    Join Date
    Jun 2013
    Posts
    537

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    >hai friend
    >to solve the problem
    >follow the below instruction
    >first of all open your device
    >search the google avast antivirus
    >and install that one
    >now start scan the file your system
    >now open the your xbox music s/w
    >maximum your problem will be solved
    >all the best.......

  11. #11
    arunwillbe1 Array
    Join Date
    Dec 2012
    Posts
    914

    Re: Cause for Windows 8 Phone hang while using Xbox Music?

    Hi friend,

    Don't worry for windows 8 phone hang while using the xbox music.Implement the below steps to resolve the hang issue

    +++ Steps to follow to resolve the hang issue in your windows 8 phone :

    1. Don't try to operate any new task if crash issue raised.

    2. Now look at the sleep/wake up button on top of the windows 8 phone.

    3. Press the sleep button for 10 - 15 seconds to shutdown.

    4. After shutdown remove the finder on button.

    5. Now re-press again and hold it for few seconds until device turn on.

    6. Wait until the home screen of the windows 8 phone appears.

    7. After appear home screen your crash issue is resolved.


    Thank you.................

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