1. #1
    Unregistered

    Windows8 App store crashes on Splash Screen

    I am facing this issue from the day, i installed windows 8 in my computer. I am not abel to open any of the App. When i click on Windows App Store,it opens with Green splash screen but instead of opening the App store,it crashes. I tried to fix this issue by running Windows 8 App troubleshooter and it says it has fixed the issue but issue is still there.What should i do?

  2. #2
    Support Array
    Join Date
    Nov 2012
    Posts
    850

    Re: Windows8 App store crashes on Splash Screen

    First of all change the resolution of your screen to 1366 x 768 and check whether it helps. To do the same,press "Windows Key+X" and select "Command Prompt(Admin)" and type "desk.cpl". Once reached there,changed the screen resolution to 1366 x 768.If still you are not able to access the windows App store then disable the proxy connection. Sometime it creates this kind of problem.To do the same, follow the below given steps:
    1. Open Internet Explorer and click on Gear box.You will find this option in top right corner.
    2. Now navigate to Tools>>Internet Options>>Connection Tab>>LAN Settings.
    3. Check the checkbox which shows "Use a Proxy server for your LAN" and type the address of Proxy server in the Address Box and Port Number in the port box.
    It should fix your issue. However if the problem still persists then open run command by pressing "Windows key +R" and then type "wsreset.exe" without quote and hit enter button on your keyboard.

  3. #3
    window Array
    Join Date
    Dec 2012
    Posts
    235

    Re: Windows8 App store crashes on Splash Screen

    ---------------------------------------------------------------------------------------------------------------------------------

    As you said that your apps is not opening properly.


    :: So for kind your information that the window 8 apps are high HD and require more resolution to open.


    :: So go to the control panel and then “hardware” section.


    :: Under it select the Display section.


    :: Once it open then open the display setting from the left hand side.


    :: Now in display tap increase the resolution to high.


    :: And then try to open the apps again ,this time it is working..




    ----------------------------------------------------------------------------------------------------------------------------------

  4. #4
    arunwillbe1 Array
    Join Date
    Dec 2012
    Posts
    914

    Re: Windows8 App store crashes on Splash Screen

    Hi friend,

    There are many reasons if crash issue occurs in your windows 8 app store.Some of the reasons for crash issue are

    ---> Due to cache memory full of the windows 8 device.

    ---> Due to windows 8 device firmware is not updated since a long time.

    ---> Due to presence of virus files in your device.

    ---> Due to your operated more tasks at a time.

    +++ Steps to follow to resolve the crash issue in your windows 8 app store :

    1. Always clear the cache memory of the device.

    2. Update the windows 8 fiirmware regularly to new updates.

    3. Install the antivirus files and delete the virus files.

    4. Operate only one task at a time to avoid the crash issue.

    Thank you....................

  5. #5
    Kenny70 Array
    Join Date
    Feb 2013
    Posts
    1,069

    Re: Windows8 App store crashes on Splash Screen

    There can be several reasons why the Windows App Stores are failing to open and serve.

    When you have tried to Troubleshooter you have tried a lot,but as the problems are persistent, take the fo,lowing actions :

    1. Clean the browser cache, delete all history, downloaded temporary files,cookies.
    2. Use Disk Cleanup from the accessories--system tools, and clean the system.
    3. Press Winkey+R and type wsreset.exe and press Enter.
    4. Use the Windows 8 installer disk, boot from it, select Repair The Windows option and fix corrupt and missing
    files problem.

    Try them for a solution.

  6. #6
    mitali0811 Array
    Join Date
    May 2013
    Posts
    697

    Re: Windows8 App store crashes on Splash Screen

    Hi friends,
    To solve this problem follow the below steps:=

    1> First open Internet Explorer and click on Gear box option top right corner.
    2> Now click on the Tools tab.
    3> In tools tab you have to choose Internet Options and click on that.
    4> Then click on connection Tab.
    5> In connection tab you will find LAN Settings and click on that.
    6> Check the checkbox which shows "Use a Proxy server for your LAN" and type the address of Proxy server.
    7> Then type port Number in the port box.
    8> After that your problem will be solved and enjoy.

    Thanks & Regards.

  7. #7
    brar22 Array
    Join Date
    Jan 2013
    Posts
    910

    Re: Windows8 App store crashes on Splash Screen

    Hello friend,

    Your window facing the virus attack,

    First of all go to the your system browser and download and install the latest version avg antivirus in your system,

    After this scan your device and remove the all virus in your system,

    Then restart your windows 8 system and open the apps normally,

    Now your system usefull to you,

    I hope this information usefull to you,

    Brar22,

  8. #8
    ankit90 Array
    Join Date
    Dec 2012
    Posts
    97

    Re: Windows8 App store crashes on Splash Screen

    Well friend if windows 8 app store crashes in your system then you have to reinstall that.you should go through these steps.
    <>first of all you should uninstall the windows 8 app store which you have already installed.
    <>now download any new and latest version of that to your system and then install that.
    Now you will not face the problem.thank you

  9. #9
    Director Array
    Join Date
    Jun 2013
    Posts
    537

    Re: Windows8 App store crashes on Splash Screen

    >hi friends
    >follow the below steps
    >first of all go to browser
    >download the latest version antivirus
    >now scan the device with antivirus
    >delete the unwanted apps
    >finally restart your device
    >now try to open the apps
    >i hope this information help you
    >all the best

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